{"id":11,"date":"2026-11-08T01:45:17","date_gmt":"2026-11-07T19:45:17","guid":{"rendered":"https:\/\/harekmall.com\/?page_id=11"},"modified":"2026-11-08T04:07:52","modified_gmt":"2026-11-07T22:07:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/harekmall.com\/en\/refund_returns\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At HarekMall, we want you to shop with peace of mind. If a product has a problem or you are not happy with it, you can easily return it by following the rules below. This policy applies to products from every shop on HarekMall.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return window<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You must request a return <strong>within 7 days<\/strong> of receiving the product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Check the product at delivery<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may open the package and check the product in front of the delivery person. If the product is wrong, damaged or torn, return it right away.<\/li>\n\n<li>If you want to report a damaged or wrong product later, you must contact us <strong>within 48 hours<\/strong> of receiving it, with photos or a video.<\/li>\n\n<li>Recording a video while opening the package makes it easier to verify your claim.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. When returns are accepted<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wrong product, wrong size or wrong color sent<\/li>\n\n<li>Product is damaged, torn or defective<\/li>\n\n<li>Product does not match the photos or description<\/li>\n\n<li>You do not like the size or color (product must be unused)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. When returns are not accepted<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product has been worn, washed or used, or its tags\/labels removed<\/li>\n\n<li>Made-to-order products (custom size, name or design)<\/li>\n\n<li>Special offer or sale products (stated on the product page)<\/li>\n\n<li>Damaged\/wrong product claims made after 48 hours without checking at delivery<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returned products must include the original packaging, tags and everything that came with them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Who pays for return delivery<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>If we or the seller made a mistake<\/strong> (wrong\/damaged product, not as described): we cover all return costs, and your delivery charge is refunded too.<\/li>\n\n<li><strong>If you changed your mind<\/strong> (did not like the size or color): the customer pays the return delivery charge.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. How to request a return<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Send us on WhatsApp at <a href=\"https:\/\/wa.me\/8801600998232\">+880 1600-998232<\/a> your <strong>order number<\/strong>, a description of the problem and photos of the product.<\/li>\n\n<li>We will review it within 24 hours and tell you how to send the product back.<\/li>\n\n<li>Once the product reaches us, we will inspect it and arrange a refund or exchange.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">7. Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After inspecting the returned product, the money will be sent <strong>within 7 business days<\/strong> to your <strong>bKash or Nagad<\/strong> number.<\/li>\n\n<li>If you prefer, you can take a different size, color or product instead of a refund.<\/li>\n\n<li>For change-of-mind returns, the original delivery charge is not refunded.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions, WhatsApp us: <a href=\"https:\/\/wa.me\/8801600998232\">+880 1600-998232<\/a> (every day, 11 AM \u2013 11 PM).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:support@harekmall.com\">support@harekmall.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>HarekMall may change this policy when needed. Any changes will be posted on this page. Last updated: 8 November 2026.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>HarekMall-\u098f \u0986\u09ae\u09b0\u09be \u099a\u09be\u0987 \u0986\u09aa\u09a8\u09bf \u09a8\u09bf\u09b6\u09cd\u099a\u09bf\u09a8\u09cd\u09a4\u09c7 \u0995\u09c7\u09a8\u09be\u0995\u09be\u099f\u09be \u0995\u09b0\u09c1\u09a8\u0964 \u0995\u09cb\u09a8\u09cb \u09aa\u09a3\u09cd\u09af\u09c7 \u09b8\u09ae\u09b8\u09cd\u09af\u09be \u09b9\u09b2\u09c7 \u09ac\u09be \u09aa\u099b\u09a8\u09cd\u09a6 \u09a8\u09be \u09b9\u09b2\u09c7 \u09a8\u09bf\u099a\u09c7\u09b0 \u09a8\u09bf\u09af\u09bc\u09ae \u09ae\u09c7\u09a8\u09c7 \u09b8\u09b9\u099c\u09c7\u0987 \u09ab\u09c7\u09b0\u09a4 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":87,"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/87"}],"wp:attachment":[{"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}