{"id":225,"date":"2026-11-11T04:59:00","date_gmt":"2026-11-10T22:59:00","guid":{"rendered":"https:\/\/harekmall.com\/seller-agreement\/"},"modified":"2026-11-11T06:41:27","modified_gmt":"2026-11-11T00:41:27","slug":"seller-agreement","status":"publish","type":"page","link":"https:\/\/harekmall.com\/en\/seller-agreement\/","title":{"rendered":"Seller Agreement"},"content":{"rendered":"<style>article:has(.hm-info) .entry-header{display:none!important}body:has(.hm-info) .site-content>.ast-container{max-width:1140px}<\/style><div class=\"hm-info\"><header class=\"hm-ihero\"><div class=\"hm-ihero-ic\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path><path d=\"M14 2v6h6\"><\/path><path d=\"M9 15l2 2 4-4\"><\/path><\/svg><\/div><div class=\"hm-ihero-tx\"><span class=\"hm-ikick\">HarekMall \u00b7 For sellers<\/span><h1 class=\"hm-ititle\">Seller Agreement<\/h1><p class=\"hm-isub\">Commission, payouts and selling rules \u2014 in plain language<\/p><\/div><\/header><section class=\"hm-iglance\"><h3>At a glance<\/h3><div class=\"hm-igrid\"><div class=\"hm-igitem\"><svg class=\"ck\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6L9 17l-5-5\"><\/path><\/svg><span>0% commission for the first 3 months, then 5% \u2014 on product price only<\/span><\/div><div class=\"hm-igitem\"><svg class=\"ck\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6L9 17l-5-5\"><\/path><\/svg><span>Money reaches your balance 7 days after delivery<\/span><\/div><div class=\"hm-igitem\"><svg class=\"ck\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6L9 17l-5-5\"><\/path><\/svg><span>Paid to bKash\/Nagad within 24 hours of your request<\/span><\/div><div class=\"hm-igitem\"><svg class=\"ck\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6L9 17l-5-5\"><\/path><\/svg><span>No fake discounts \u2014 the previous price must run at least 30 days<\/span><\/div><\/div><\/section><div class=\"hm-ibody\"><nav class=\"hm-itoc\"><b>On this page<\/b><div class=\"hm-itoc-l\"><a href=\"#hm-e1\"><span class=\"n\">1<\/span>Who can become a seller<\/a><a href=\"#hm-e2\"><span class=\"n\">2<\/span>Commission<\/a><a href=\"#hm-e3\"><span class=\"n\">3<\/span>Getting paid (payouts)<\/a><a href=\"#hm-e4\"><span class=\"n\">4<\/span>Honest prices and discounts<\/a><a href=\"#hm-e5\"><span class=\"n\">5<\/span>Product photos and descriptions<\/a><a href=\"#hm-e6\"><span class=\"n\">6<\/span>Products you cannot sell<\/a><a href=\"#hm-e7\"><span class=\"n\">7<\/span>Orders, stock and packing<\/a><a href=\"#hm-e8\"><span class=\"n\">8<\/span>Return costs<\/a><a href=\"#hm-e9\"><span class=\"n\">9<\/span>Customer information and transactions<\/a><a href=\"#hm-e10\"><span class=\"n\">10<\/span>What happens if rules are broken<\/a><a href=\"#hm-e11\"><span class=\"n\">11<\/span>Closing your shop, changes and contact<\/a><\/div><\/nav><div class=\"hm-isecs\"><div class=\"hm-isec hm-intro\"><p>By opening a shop on HarekMall, you accept the rules below. Ticking the box during seller registration means you have read this agreement and agree to it.<\/p><\/div><section class=\"hm-isec\" id=\"hm-e1\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">1<\/span><span class=\"hm-ihtx\">Who can become a seller<\/span><\/h2><ul><li>Bangladeshi citizens aged 18 or over with their own NID.<\/li><li>You need an active mobile number and a bKash, Nagad or bank account <strong>in your own name<\/strong>.<\/li><li>Your shop goes live after HarekMall approves it. We may ask to see your NID or trade licence.<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e2\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">2<\/span><span class=\"hm-ihtx\">Commission<\/span><\/h2><ul><li>No shop opening fee and no monthly charges.<\/li><li><strong>0%<\/strong> commission for the first 3 months after HarekMall launches, then <strong>5%<\/strong> per sale.<\/li><li>Commission is charged <strong>only on the product&#8217;s selling price<\/strong>, not on the delivery charge. Example: if a \u09f31,000 product sells, the commission is \u09f350 and you receive \u09f3950.<\/li><li>No commission is charged on returned or cancelled orders.<\/li><li>No hidden charges. Any change to commission will be announced by email or WhatsApp <strong>at least 30 days in advance<\/strong>.<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e3\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">3<\/span><span class=\"hm-ihtx\">Getting paid (payouts)<\/span><\/h2><ul><li>After the customer receives the product, we wait <strong>7 days<\/strong> (the return period). If no return request comes in, the order becomes &#8220;Completed&#8221; and the money is added to your balance.<\/li><li>If a return is requested within 7 days, that order&#8217;s money is held until the issue is resolved.<\/li><li>When your balance is at least <strong>\u09f3500<\/strong>, you can send a withdrawal request from your dashboard.<\/li><li>Money is sent <strong>within 24 hours<\/strong> of your request to your own bKash\/Nagad or bank account.<\/li><li>HarekMall pays the transfer fees (bKash\/Nagad charges).<\/li><li>If you give a wrong number and the money goes to the wrong place, the seller is responsible \u2014 so enter your number carefully.<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e4\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">4<\/span><span class=\"hm-ihtx\">Honest prices and discounts<\/span><\/h2><ul><li>To show a discount, the previous price must have been live on the site for <strong>at least 30 days<\/strong>.<\/li><li>You may not raise a price and then show a &#8220;discount&#8221;. Example: listing a \u09f3500 product as \u09f3900 and showing &#8220;44% off \u2014 \u09f3500&#8221; is not allowed.<\/li><li>HarekMall records every price change with its date and shows customers the &#8220;lowest price in the last 30 days&#8221;. If a fake discount is found, it will be removed.<\/li><li>Your price on the site must not be very different from your price for the same product elsewhere (e.g. Facebook).<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e5\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">5<\/span><span class=\"hm-ihtx\">Product photos and descriptions<\/span><\/h2><ul><li>Every product needs at least 3 clear photos <strong>taken by you<\/strong>. Photos from the internet or other shops are not allowed.<\/li><li>Photos must not contain phone numbers, Facebook page names or watermarks.<\/li><li>Don&#8217;t change colours with filters. Write the fabric, size, colour and care instructions correctly.<\/li><li>The full rules are on the <a href=\"\/en\/seller-guide\/\">Seller Guide<\/a> page, which is also part of this agreement.<\/li><li>New products, and changes to a product&#8217;s name, photos or description, need HarekMall&#8217;s approval. Changing only the price or stock does not.<\/li><\/ul><\/section><section class=\"hm-isec hm-neg\" id=\"hm-e6\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">6<\/span><span class=\"hm-ihtx\">Products you cannot sell<\/span><\/h2><ul><li>Fake or copied brand products<\/li><li>Stolen products or anything banned by Bangladeshi law<\/li><li>Medicines, weapons, drugs, tobacco and adult products<\/li><li>Products using someone else&#8217;s designs or photos without permission<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e7\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">7<\/span><span class=\"hm-ihtx\">Orders, stock and packing<\/span><\/h2><ul><li>When a new order comes in, pack the product well and have it ready for the courier <strong>within 48 hours<\/strong>.<\/li><li>Keep your stock accurate at all times. If orders are repeatedly cancelled because of no stock, action may be taken against the shop.<\/li><li>HarekMall pays the normal delivery cost (from the delivery charge the customer pays). The seller pays nothing for this.<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e8\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">8<\/span><span class=\"hm-ihtx\">Return costs<\/span><\/h2><p>HarekMall&#8217;s <a href=\"\/en\/refund_returns\/\">Return &amp; Refund Policy<\/a> is the same for all shops.<\/p><ul><li><strong>Returns caused by the seller<\/strong> (wrong product\/size\/colour, damaged or faulty product, not matching the photos or description): HarekMall refunds the customer. The two-way delivery cost is <strong>deducted from the seller&#8217;s balance<\/strong>, and the product is returned to the seller.<\/li><li><strong>If the customer changes their mind:<\/strong> the customer pays the return delivery cost; the seller pays nothing. The product is returned to the seller.<\/li><li>HarekMall decides who is at fault by looking at photos\/videos. Sellers can provide their own proof (packing photos\/videos).<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e9\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">9<\/span><span class=\"hm-ihtx\">Customer information and transactions<\/span><\/h2><ul><li>A customer&#8217;s name, phone number and address may be used only to send their order.<\/li><li>You may not take HarekMall customers off the site (by phone or Facebook) to buy and sell.<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e10\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">10<\/span><span class=\"hm-ihtx\">What happens if rules are broken<\/span><\/h2><ul><li><strong>First time:<\/strong> a warning.<\/li><li><strong>Second time:<\/strong> the product concerned is removed.<\/li><li><strong>Third time:<\/strong> the shop is closed temporarily or permanently.<\/li><li><strong>Fake\/stolen products or fraud:<\/strong> the shop is closed immediately without warning, and the remaining balance is held to refund customers.<\/li><\/ul><\/section><section class=\"hm-isec\" id=\"hm-e11\"><h2 class=\"hm-ih\"><span class=\"hm-inum\">11<\/span><span class=\"hm-ihtx\">Closing your shop, changes and contact<\/span><\/h2><ul><li>Sellers can close their shop at any time. The remaining money is sent once the return period for ongoing orders has ended.<\/li><li>HarekMall may change this agreement. Major changes will be announced at least 30 days in advance.<\/li><li>This agreement is governed by the laws of Bangladesh.<\/li><\/ul><p>Questions? WhatsApp <a href=\"https:\/\/wa.me\/8801600998232\">+880 1600-998232<\/a> (every day, 11 AM \u2013 11 PM).<\/p><p>Email: <a href=\"mailto:support@harekmall.com\">support@harekmall.com<\/a><\/p><p class=\"hm-iupd\"><em>Last updated: 11 November 2026.<\/em><\/p><\/section><\/div><\/div><section class=\"hm-icta\"><div class=\"hm-icta-tx\"><h3>Still have a question?<\/h3><p>We are here to help every day, 11 AM \u2013 11 PM.<\/p><\/div><div class=\"hm-icta-b\"><a class=\"hm-btn-wa\" href=\"https:\/\/wa.me\/8801600998232?text=Hello%20HarekMall%2C%20I%20have%20a%20question%20about%20becoming%20a%20seller.\" target=\"_blank\" rel=\"noopener\">Ask on WhatsApp<\/a><a class=\"hm-btn-ml\" href=\"mailto:support@harekmall.com\">support@harekmall.com<\/a><\/div><\/section><nav class=\"hm-irel\"><b>Other pages:<\/b><a href=\"\/en\/seller-guide\/\">Seller Guide<\/a><a href=\"\/en\/become-seller\/\">Become a Seller<\/a><a href=\"\/en\/refund_returns\/\">Return &amp; Refund Policy<\/a><a href=\"\/en\/terms\/\">Terms &amp; Conditions<\/a><\/nav><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-225","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/pages\/225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/comments?post=225"}],"version-history":[{"count":1,"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/pages\/225\/revisions"}],"predecessor-version":[{"id":230,"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/pages\/225\/revisions\/230"}],"wp:attachment":[{"href":"https:\/\/harekmall.com\/en\/wp-json\/wp\/v2\/media?parent=225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}